A conventional chatbot
Question. Answer. Repeat.
- Responds primarily when a visitor asks
- Focuses mainly on individual questions
- May treat each question as a separate interaction
- Often leaves the visitor to determine the next step
Your website can do more than provide information
Every day, people make important decisions before they ever speak with your team.
Some visitors leave your website without finding what they need. Some buy from a competitor. Some never call. Smart Concierge helps your website answer questions, guide visitors toward what matters to them, build confidence, and connect interested people with your knowledgeable team.
From questions to useful next steps
Your website should do more than simply answer questions.
A conventional chatbot typically focuses on answering questions. Smart Concierge is designed to understand what a visitor is trying to accomplish, keep the interaction relevant, guide useful next steps, and connect visitors with knowledgeable people when appropriate.
Smart Concierge on your website
Understand. Guide. Connect.
- Understands what the visitor is trying to accomplish
- Keeps the interaction relevant
- Guides useful next steps
- Connects visitors with knowledgeable people when appropriate
FROM FIRST INTEREST TO A BETTER CONVERSATION
How the Smart Concierge experience helps your business.
A customer becomes interestedFrom an ad, contractor, search, email, or social post
→
They visit your websiteThey can explore from anywhere
→
AI helps themAnswers, explains, compares, and guides
→
Your people step in when it mattersAt the right time, with useful customer context
→
You begin with a better-informed opportunityAnd learn what is creating customer interest
Your people remain the experts
Smart Concierge helps visitors become better informed before they speak with your people.
Your team remains responsible for judgment, expertise, trust, relationships, and decisions that require human involvement.
Answers everyday questions
Visitors can ask about products, services, options, processes, and where to go next.
Builds decision confidence
Customers learn at their own pace and feel better prepared before speaking with your staff.
Creates better conversations
Your team spends less time starting from zero and more time helping people make decisions.
Supports the way your customers make decisions
Professional partners can use your virtual showroom to guide customers before an in-person visit.
Available when your team is not
Smart Concierge can provide useful guidance after hours, on weekends, and whenever someone begins exploring your website.
Shows what interests customers
Learn which topics, questions, products, services, and promotions are creating real interest.
AN ADDITIONAL IMMERSIVE EXPERIENCE
Extend Smart Concierge into your virtual tour.
Already have a virtual tour? Smart Concierge can turn a passive visual experience into one where visitors can ask questions about things they see, receive guidance, and connect with your people.
Questions about what visitors seeGuided explorationMore informed visitorsHuman connection
READY TO SEE WHAT IT COULD DO FOR YOUR BUSINESS?
See what Smart Concierge could do for your website.
See how Smart Concierge can answer questions, guide visitors, build confidence, and help turn website interest into better conversations with your team.